Hotel Management System Project Overview.

PROJECT OVERVIEW:

This section involves the scope of the project and the scope of its users. The scope of the project defines only those functionalities which are provided by the eZee Rewards and Loyalty Software. On the other hand the scope of the users involved in the Rewards and Loyalty Program is defined as the roles of each user in the system and their accessibilities to the different elements and prospects within the system.

The eZee Rewards and Loyalty System will include three main users who take part in the working of the system as a complete functionality. Considering the complete functionality and interactions within the eZee Rewards and Loyalty System we will define the roles of each user along with their access permissions towards the various elements of the system.

The various users participating in the system are as follows: (i) The Hotel Administrator (ii) The Hotel Front Desk Office (iii) The Member ( The customer of the hotel who subscribed for the Hotel’s Rewards and Loyalty Program ) (iv) The System (or the eZee Rewards and Loyalty Software).

1) Role Based Access

a) The Hotel Administrator

i) Configures The Configuration Page

The hotel administrator is responsible for deciding on the number of points to be allocated per day stay and also the number of points allocated for each hospitality service provided by the hotel. These hospitality services may include: Reservation charges, Add Ons, Restaurants, Bars, Shops, Other Extra Charges depending on the corresponding hotel.

ii) Creation Of A New Member

The hotel administrator can create a new user in the Rewards and Loyalty Program by approving the subscription submitted by the customer as legitimate only after reviewing his/her details completely.

iii) Creation Of The Subscription Form For The Rewards And Loyalty Program

The hotel administrator can design the subscription form for making it available to all the customers who are new to the hotel. Having made their first reservation, these customers are provided with the subscription form.

iv) Making The Subscription Form Available To The New Customers

The hotel administrator can do this in three ways as mentioned below:

· The form can be made available on the hotel’s website.

· The form can be mailed to his new customers ( i.e. those customers who have just made their first reservation in the hotel ).

· The form can be handed over in hand at the time when the customer makes his/her reservation for the first time in the hotel.

v) Manage Existing Members

· The hotel administrator has the access to all his subscribers’ information and can therefore communicate with them. He can send automated messages to his eligible subscribers about any offers or discounts which are announced.

· The hotel administrator can send alert messages to the existing Rewards and Loyalty members ( i.e. customers who have subscribed for the Rewards and Loyalty Program ) regarding their membership expiry issues.

· The hotel administrator maintains the details of all the members of the hotel’s Rewards and Loyalty Program.

· Apart from details in the form of data records and tables like address book the hotel administrator also maintains and generates reports for details of all the subscribers to the hotel’s Rewards and Loyalty Program.

vi) Maintains Information About Cards To Be Sent

The hotel administrator maintains a list of all the cards that are to be delivered to the respective

members of the Rewards and Loyalty Program along with their complete details. This list may include members who have lost their membership cards and also the new members of the Rewards and Loyalty Program.

vii) Reward Redemption

The hotel administrator maintains all the details of reward redemption and the members associated with this functionality.

b) The Hotel Front Desk Office

i) Delivers Membership Cards To Members

· The Front Desk Office is prompted when there is a member whose membership points cross the milestone of the respective membership card type. In this case the front desk office is responsible for delivering the updated card to the respective member of the Rewards and Loyalty Program.

· The Front Desk Office is also responsible for delivering membership cards to all the members of the list given by the hotel administrator. This list includes the members who have lost their membership cards and have applied for new ones and also those members who are new to the Rewards and Loyalty Program and are yet to receive their default membership cards.

c) The Member

i) View The Member’s Profile Page

The members i.e. the customers who have subscribed for the Rewards and Loyalty Program of the hotel can view their profile page in the hotel’s website under the Rewards and Loyalty section. This profile page also contains the Rewards and Loyalty points of the member along with the membership details.

ii) Apply For A New Membership Card

The member can apply for a new membership card in case he/she loses their card.

iii) Interact With The Front Desk Office

The member can interact with the front desk office of the hotel for any kind of enquiries.

d) The System ( or the eZee Rewards and Loyalty Software )

i) Maintains The Configuration Page

The latest configuration details are maintained. These details are available for the hotel administrator to modify whenever necessary. The hotel administrator can find these details on the configuration page in the Rewards and Loyalty section of the hotel’s website.

ii) Maintains A View/Modify Page

This page is only available for the hotel administrator to modify or update its members’ membership details.

iii) Maintains A Search Page

This is provided for the hotel administrator and the hotel front desk office. Through this a search can be made possible for a member’s details or for a particular reservation’s details.

iv) Maintains A Reports Page

Through this the system generates reports for the different users and also for the different reservations related to the hotel. This pages accessibility can be defined by the hotel administrator.

2) This page includes a confirmation message for making a reservation in the hotel. Hence this page is seen when a user makes a reservation in the hotel.

3) This page also includes two options. These are respectively for viewing the user’s profile if he/she is already a member in the Rewards and Loyalty Program of the hotel and for viewing the Rewards and Loyalty Form for subscribing for the Rewards and Loyalty Program of the hotel if he/she is new to this program.

SOFTWARE & HARDWARE SPECIFICATION

Software:

Server Side:

§ Microsoft Windows XP

§ Internet explorer 5.0 or above or Netscape navigator.

§ Java 6.0

§ Eclipse 3.4(IDE)

§ Jboss 4.2.3GA(AS)

§ Mysql 5.0 (DB)

§ Navicat( DB client)

Client Side:

§ Any Web Browser on any Windows operating system.

Hardware:

§ Pentium Dual Core Processor.

§ 1.87 GB RAM.

§ 150GB Hard Disk space.